Delivery

The delivery of your order depends on the delivery time and the delivery time.

The delivery time starts from the validation of your order (for payment by check or transfer: from receipt of payment). It corresponds to the time for the supply if the partition is not in stock, and to the time of preparation of your order to pack it and deliver it to the carrier. Find on each page detailing the score the mention of this delay next to the title. You will also find it on the lists when you browse the categories:

    
In stock: if you order your product before 12am on a working day, it will be shipped the same day. If applicable, they will be shipped the next business day.
    
On order: the score is ordered from the publisher. Your order will be shipped as soon as we receive it (between 4 and 8 days).

The delivery time starts from the shipment of your package from our shop. It corresponds to the time necessary for our carrier to send you your parcel to the address of delivery indicated when the passage of your order.

All our mailings are sent by La Poste with a subsequent mailing, either by Letter Followed (with protective packaging) for light orders, or by Colissimo for larger shipments.

 

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Your order contains several partitions with different shipping times


When you order multiple partitions with mixed delivery times (some are "in stock" and others are "on order"), we group all the partitions and realize a single shipment if the time of supply of the partitions "On order" is less than 8 days.

If one, or more, partitions have a lead time of more than 8 days, we inform you and make a free partial shipping.

 

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Click and Collect to Espace Vandoren Sheet Music


    
If item is in stock in our shop, it will be available within 4 hr. We will notify you by e-mail.
    
If the article is not in stock, it will be ordered from the publisher, it can take between 4 and 8 days. You will also be informed by e-mail.

To know the delay in making an article available, do not hesitate to contact us. Find all our contact details on the contact page.

If you order more than one item, you will receive an e-mail every time an item is ready to be removed from the bookstore.

 

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Returns and Refunds of Items Ordered

Return Policy

You have a period of 14 days from receipt to return the, or the partitions, of your order. The returned partitions must be in the same new condition as on delivery and suitable for resale. In case of default, a discount will be applied to the refund.
How and when

  •     If you paid by credit card or PayPal, your items are automatically refunded within 15 days from receipt of your parcel to our warehouse.
  •     If you paid by check, we send a check to your delivery address. The processing of your refund may take up to 15 days after receipt of your parcel to our warehouse.
  •     If you paid by bank transfer, you will need to provide us RIB window. The processing of your refund can take up to 15 days after receipt of your parcel to our warehouse.


Amount of refund

  •  If you use the right of withdrawal, the cost of transporting the return parcel remains at your expense. We will reimburse you all the sums paid at the time of the order, including the price of the returned sheet (s), as well as the amount of freight charges calculated pro rata to the value of the product (s) being exercised Retraction.
  •  In the case of a defective or non-conforming item for which we ask for a return, we will prefer to send a pre-stamped return label in order to avoid the return cost advance. In the event that you have to advance the return fee, the refunded amount will include any return costs that you have paid.

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